Support
How can we help?
For warranty and installation questions about work we did, send us a request and a person will get back to you.
In an emergency, call 911. ZeinHomes does not monitor alarms or respond to alerts, and this form is not watched around the clock.
Contact us
Phone and email
Business hours
- Monday – Friday:
- 9:00 a.m. – 6:00 p.m.
- Saturday:
- 10:00 a.m. – 2:00 p.m.
- Sunday:
- Closed
Planning a new project?
Support is for products we have already installed. For something new, schedule a consultation.
Send a support request
Manufacturer support
- Your installation summary lists the manufacturer of each product we installed.
- Have the product’s model and serial number ready — they are usually on a label or in the app.
- Subscriptions and cloud services are between you and the manufacturer; we can help you understand them but cannot change them.
- If you are not sure whether an issue is the product or the installation, contact us first and we will point you the right way.
Basic troubleshooting
Device offline
Check your Wi-Fi router is on and connected to the internet, and that the device or its hub has power. Restarting the router often helps.
Smart lock not responding
Replace or charge the batteries first — low batteries are the most common cause. Use your physical key or emergency power option if you need to get in.
Blinds not moving
Charge battery-powered shades, check plug-in shades have power, and check the hub (if you have one) is online.
Missing notifications
Check notifications are allowed for the app in your phone’s settings, and that Focus or Do Not Disturb is not hiding them.
Not showing in Apple Home, Google Home or Alexa
Open the manufacturer’s app and confirm the device works there first, then check the ecosystem link in that app.