Privacy and Data Practices

Last updated October 1, 2026

We are a privacy and security company, so we try to hold as little about you as we can. This is the short version; the full detail is in our Privacy Policy.

Your devices are yours

• Products we install are registered to your own accounts with each manufacturer, not to ZeinHomes.
• We never keep your lock codes, device or app passwords, Wi-Fi passwords or device recovery codes. You set them; we do not write them down.
• We do not store, view or have access to camera or doorbell footage.
• We do not monitor your home or your alarms.
• Manufacturers’ apps and cloud services have their own privacy terms. We explain the main differences before you choose a product.

What we keep, and why

• Your contact details and address — to arrange and carry out your consultation and installation.
• What you are interested in and which ecosystem you use — to recommend the right products.
• Notes from your consultation — so whoever helps you next knows what was discussed.

Who can see it

• ZeinHomes staff, each with their own account protected by a second factor.
• The service provider assigned to your consultation, and only for that consultation.
• The companies that help us run the service: Google Maps (address checks), Brevo (email), Cloudflare (bot protection) and our hosting provider.

Email, never text

Appointment confirmations, reminders and changes are sent by email because they are part of the booking you made. Marketing email is separate, off unless you tick the box, and every message has an unsubscribe link. We do not send text messages.

How long

Leads and customer records: 3 years after last activity. Waitlist: 2 years. Audit logs: 2 years. Google map data: 30 days at most.

Ask, correct or delete

Contact hello@zeinhomes.com and we will tell you what we hold, correct it, or delete it.